BAD SERVICE

I recently moved from essential saver to key care on discovery. With my income bracket, I would pay R990 from the usual R2200 on essential saver. As I am currently facing financial difficulty and trying to put myself through school, so you can understand, that amount of money is a big deal.

In November, instead of deducting R990 like I had budgeted for, they deducted and amount of R2064- at the time I was overseas and my trip was burdened by this as I was left on an even tighter budget, thus restricting my trip abroad, which by all means is highly unfair. When I complained, it took 3 calls to discovery to fix the problem and I even had a call center agent hang up on me, eventually after getting through to a supervisor, only then was this problem resolved. Still took nearly a month to get my money back! I had debit orders that bounced and was left with charges that I had to in turn pay for out my own pocket due to Discovery’s incompetence.

I then phoned in December to ensure the same thing would not happen again, I was assured that only the amount of R990.00 would be debited. Which sure enough it was.

In December I booked a one way ticket to my sister in KZN, I had not booked a return as I was unsure as to when I wanted to return. Sure enough, Discovery comes along and deducts R1523.00, which left me short with purchasing my return ticket home. I then had to take a short term loan for the amount- AGAIN leaving me with costs due to Discovery’s incompetence! I had a debit order for R60 that has rejected 6 times, leaving me with a R8.50 charge each time!!!!! Again, I phoned on the 3/01/19 and till date (22/01/2019) I have still yet to receive my refund, I have just called in again, only to find the call center agent that took my call on 03-01-2019 HADNT EVEN REQUESTED A REFUND.

I am utterly shocked by discovery’s audacity, you are a large company yet this has happened twice in a short period of 3 months. TWICE of which happened at the most inconvenient of times for me. I have been put out of pocket with debit orders bouncing and left with the bank charges, my credit profile has taken a knock and I had to take a short term loan WHICH COSTS MONEY just to get home!!! It is appalling. I will be looking into new schemes and changing medical aids. Anybody thinking of doing business with you is in for disappointment!