Bad Service

I have been phoning the client call centre to request a simple form ( debit order) This was not done but the wrong form for employees to complete was forwarded to me. I searched on the Discovery site for the forms ass they suggested and there is no debit order forms. After I escalated this Tammy Iyer she again sent me the wrong form rather than a debit order form I received a Claim Form. I emailed her back but received no reply. The bad service is unacceptable considering that discovery is a reputable company their staff should be better trained to assist their clients.