BAD SERVICE

I am on the smart essential plan with Discovery. I have a R400 savings pocket for over the counter medicines. I have gone to Clicks in April to get some meds which were approved and dispensed. I then go last week to get meds and the system says I am not covered for these meds. We then proceed to call Discovery who says it is an error on their side and they have logged a ticket for it to be resolved. I then go back on Sunday to try again and get the same error. I am now highly annoyed as I am paying for a service I cannot use! Please fix this problem so that I can go to the pharmacy today! This is unacceptable. I have not been feeling well and I have a medical aid for a reason. I want my meds