Bad Service

And yet another example of poor service. As I find the Classic Comprehensive ******ionate with no benefit for the R10 000 I pay each month I downgraded my plan to a hospital plan. A consultant named Phelan from Discovery’s debt administration department phoned me and said I owed them money which I could pay off monthly on mutually agreed terms. As there is already a problem where R4500 was paid from day-to-day funds instead of PMB I asked to delay this for a few days until the exact amount owing was determined once the day-to-day account was sorted out. Phelan agreed. Despite this ageeement Discovery simply went ahead and debited my account for the full amount last night. When I phone the number Phelan gave me as his direct line I could not get hold of him. I was promised that he would get back to me but he hasn’t bothered to do so. I have never found dealing with any company as frustrating as trying to deal with this organization. Atrocious service and ***********