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JM
Joan M

1 reviews | Active since Feb 2016

18 Jan 2018, 14:37

Bad service

Good day, on the 22/11/17 I sent an email requesting that the broker that is on my file to be removed as I do not know the person, and I do my own queries and medical update.

On the 28/11, 30/11 2/1/2018 and today 18/1/2018 I have to again send an email requesting an update on the query, but nothing is happening. I got a call at the beginning of the year stating that this was handed to the correct department and that it should be resolved within a day or two, well 15 days later, still no resolution. Surely it cant be that difficult. Please don't phone me, just sort the problem out.

Please can someone sort this out urgent. Reference no # ********** 315#

Regards Unhappy customer

0
Replies (3)
Discovery Health
Discovery Health's reply18 Jan 2018, 15:19
Official

Dear JoanVG

Thanks for bringing this matter to our attention. We’ll look into it and be in touch with you soon.

Regards
Discovery Health Servicing Team

JM
Joan M's update22 Jan 2018, 13:35
Reviewer Update
Well, despite me saying PLEASE DONT PHONE ME, I am getting the calls. All I want is this finalized and finalised now, don't call me, just FINALISE the matter. Remove the broker that I do not know. I can't understand what the problem is. Surely it can't be that difficult!! REMOVE THE BROKER ................ Maybe Carte Blance will be interested in the lack of service from one of the biggest health providers in South Africa. PLEASE NEXT MESSAGE WILL BE TO THEM.
Discovery Health
Discovery Health's reply22 Jan 2018, 15:19
Official

Dear JoanVG

Please check your emails for feedback from us.

Regards
Discovery Health Servicing Team