TS
Tebogo S

1 reviews | Active since Jun 2013

10 Oct 2017, 10:02

BAD SERVICE

I was a discovery medical aid member and moved to bankmed and owed discovery about R1300 for savings.

I settled the account and no one has gotten back to me, they still have me as a default on the credit bereau for non payment and I have paid and they have not update my records and also have not even acknowledged that I have paid this account after I sent them proof of payment.

I recently app**** for a credit card with them and I got declined due to credit score which they highly contributed to buy not being trustworthy and acknowledging I paid them and updating their credit bereua stats.

The national credit act says they need to update their records within 7days, it has been a month going onto 2.

You guys are bully's that use your power to it do the right thing.

0
Replies (2)
Discovery Health
Discovery Health's reply10 Oct 2017, 10:32
Official

Dear lettas

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply12 Oct 2017, 16:01
Official

Dear lettas

We have been in touch with you to answer your comments.

Regards
Discovery Health Medical Scheme