Bad service

I have spent 2 hours and 6 min on trying to have my Vitality reinstated . Been given the run around speaking to numerous consultants and as of yet have not been helped . What do worry me though is that i have Life Insurance , Household and Car Insurance with Discovery . If they can't even process a simple request after 2 hours , how can i trust them that my Life Insurance and other products i have with them won't be treated in the same manner.