Bad Service

I submitted a claim on the 5th of May when I called to follow up, I was advised it was submitted to an account I no longer use. I updated my banking details details on the 10 the of May as advised by one of your consultants and was told he has mad a arrangemets for the money to be paid in the updated account and that he would call me back with an update. No callback from to date. I was hospitalized the week of the 15th of May and was not able to follow up on that day. I called in once again on the 18th May and spoke to 2 consultants, one in customer service and one in the escalations team as I wanted to be escalated. I explained to her (Andile) in the escalations team that the money was not paid in the correct account she insisted to advise that is. She asked me to send her statement a to confirm that it was paid into my old account which I did and to make it to her attention which I did. She confirmed she would call me back as immediately once she receives the email. I week later I still have not received any callback from anyone to confirm if and when my money will be paid to the correct account. I am not wasting anymore airtime calling in because when I ask for callback it can't be done. Can someone of superior please call me and give me and indication of what is happening with my claim. You can listen to all my call recordings to get an idea of what is happening. I am done calling I want this issue sorted outed ASAP