BAD SERVICE

I am an ill Govt pensioner with limited funds. My discovery M/A is paid for by my son.. To save money I order my chronic meds via website or SMS. I ordered my meds on 22 June via SMS got delivered 24 June. My HP meds ware missing, I checked the web and medication box both were 4 of 6. Always in the past the chemist has put on my box last repeat red sticker. I phoned MEDXPRESS was told the script was valid for 6 months and had run out - news to me, I thought a script was good for 6 repeats of medicine. On 29 I faxed new script for meds and on 30 tried to get an idea when the HP med would be delivered as I only had enough pills to last until 2 July. On 30 I called Medxpress call centre was asked to wait while she looked to see if the email had been received after waiting 25 mins the phone cut back to dialling tone!!!!. I phoned again complained and waited 10 mins to hear it had and would be captured by 11am. At 12 I phoned again to be told it had been captured into my non member husband's name, it would done in 5 mins 15 mins on the phone. I phoned again 30 and was told the same story captured wrongly and she sorted it out another 28 mins WHO IS GOING TO PAY PHONEBILL?