AC
Allison C

1 reviews | Active since Feb 2017

28 Mar 2017, 14:45

Bad Service

<p>On the 28th of February i called Discovery Health and spoke to Phumela Mkalipi i needed assistance with my medical savings. She checked with me and confirmed that there is something wrong cause my savings are less but she could not see why or where is has gone to. She politely advise me that she will escalate and give me feedback in a few days, its exactly a month ago and i have not heard a thing from her or discovery.</p> <p> </p> <p>My Second Frustration is i am getting hospital bills to settle why must i settle bills when i had an autoratation number this is for service date 28.12.2016. I am asking for the last time or i wil cancel my medical aid with you!</p> <p> </p>

0
Replies (2)
Discovery Health
Discovery Health's reply28 Mar 2017, 15:19
Official

Dear AllisonET

Thanks for bringing this matter to our attention. We’ll look into it and be in touch with you soon.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply30 Mar 2017, 14:16
Official

Dear AllisonET

We have contacted you with feedback on your query.

Regards
Discovery Health Servicing Team