Bad Service

<p>on the 07th of march 2017 i submitted an orthodotist claim on behalf of my child got a ref : ********** 068 but on the 13th of march had no response from discovery of how far the claim was, i then decided to call in and find out what was happening, only to be told my claim was never received even after quoting the reference number, the lady then assured me that by wednesday i should be refunded and gave me this ref ********** 352. tuesday i called, i was informed it was in process. wednesday i was told they were offline, thursday i spoke to andrea who told me she wasnt sure what was happening with my claim. later same day i called i spoke to Blaine who again assured me that my claim was in the final stage of the claim process and should call in today, of which i did and spoke to krishen who tells me my claim was not in process and doesnt know what was happening. i'm beyond disappointed at this moment. never did i think i will have such problems with my medical aid... i've used my own money to pay what they should have paid</p>