Bad service

<p>I was referred to a tooth specialist by my discovery network dentist. The plan guide states: "If you need to see a tooth specialist, you do not need a referral from your GP or a reference number from us". I called discovery beforehand to confirm this and ask if it is covered and whether I need authorisation, the consultant told me I did not need authorisation or a referral number when referred to a tooth specialist, I just submit the claim afterwards. Long story short it was not paid. I get no reply on my emails. They did not even reply to my first email on the claim, they only sent the claim result. If they have some small clause somewhere resulting in no payment, they can at least reply or respond or something. Pretty ****ty service. </p>