Bad service

<p style="color: #555555;">I've been with discovery health for over 10 years, in March I requested them to change my banking details from my employer to my personal details which my broker confirmed it was sent and that they had received it. On the 19th May I received an email stating that my medical aid was cancelled on the 30th April. I responded to email asking them to cancel my medical aid? An agent then contacted me which I had sent him all the correct information. Under the impression that I will now be covered going forward from June onwards. I get a call from an agent in July saying I need to make a payment of +/- R5000 immediately or my medical aid will be cancelled trying to understand why and how this happen because I had set up the debit order with the other agent. I'm then told that the other agent did not update my banking details as I requested twice once in March and then in May. I am now highly upset because this is the fault of the agent. The agent admits that it is the fault of Discovery health and it is entirely his mistake but unfortunately we cannot make any payment arrangements the agent then goes on to say I have to options and one is to cancel or payment full outstanding amount immediately including a payment for May which I was not covered for because discovery had cancelled my medical without informing me. I have requested numerous times for a MANAGER to contact me and to date I am still dealing with stupid agents!!!! So again discovery does not come back to me and.then.in August an agent informs me that my medical aid has been suspended. I'm again expected to pay for a month which I was not aware had been cancelled or suspended. I then tell the agent I am willing to pay the arrears which is June and July and we keep current. They have stopped debiting me and once again I have received an email saying they have suspended my medical aid. </p> <p style="color: #555555;"> </p> <p style="color: #555555;">Again I have been with discovery for over 10 years. I have 2 kids on my medical aid. I have tried and tried but the idiots I am dealing with is unacceptable. And for the agent to ignore my request to speak to a MANAGER and just tell me I need to pay or cancel is disgusting! Is this they way they treat all the customers??? They just cancel and suspend medical aid without informing anyone. What if something had happened to any of my kids or myself? I asked that question to your agent and the response was "please submit whatever you spent and we will reimburse you." </p> <p style="color: #555555;"> </p> <p style="color: #555555;">I'm really disgusting and disappointed in the service I've received and also that I have being ********** and expected to pay a service I did not have. </p>