1 reviews | Active since Aug 2016

18 Aug 2016, 05:12

Bad service

<p>After having my medical aid cancelled on 4 August 2016 by discovery themselves, I was told I would receive a letter of termination immediately which I did not receive until I called to get it a week later. I was also promised that my medical aid contribut ions from the past 7 months would be refunded in 7 working days. It has now been more than 7 days and I have not received my refund of my money. I have tried to email and call the lady responsible and she has not responded to my calls or my emails. I am entitled to this money and I am extremely angry with the way I was treated and how the situation was handled. I would like my money before the end of this week.</p>

0
Replies (4)
Discovery Health
Discovery Health's reply18 Aug 2016, 06:01
Official

Dear christy-dennis

We saw your comment and understand your frustration.

We are investigating your query and we will contact you shortly.

Regards
Discovery Health Servicing Tean

Discovery Health
Discovery Health's reply19 Aug 2016, 07:17
Official

Dear christy-dennis

We have contacted you with a resolution to your issues.

Please let us know if you have any questions.

Regards
Kea

's update22 Aug 2016, 12:58
Reviewer Update

Hi there I still have not been paid when I was told it would be done on Friday???

Discovery Health
Discovery Health's reply23 Aug 2016, 07:14
Official

Dear christy-dennis

We have been in touch with you to answer your comments.

Regards
Preeti