Bad service

Still not resolved. After Yet another business day the consultant phone me back and tell me that the request needs to be escalated again and the people that can actually help me with this does not take calls. The Consultant tell me that I have only one options Wait for their call system to escalate the request or wait for my request that I logged Online to be answered. I did not even receive a ref number for the online request. so, who know when that will be resolved.

No Wonder medical aids get suspended without anyone knowing. They are Praying on Old people by suspending their medical aids and then they have to apply again, going through the whole waiting period, having higher Preme because they are now older and high risk. Waiting periods will be lengthy because they were not on a medical aid for a period.

This is totally unacceptable. Please do not Join Discovery health. The Catch you by being affordable when you compare Quotes but the service and amount of money that you lose, because you are just a number on their income statement.

I have been holding for 27min now for the Consultant Sanele. Where he is going to Get his manager to speak to me. Does the people in Discovery actually care about you as an individual if their managers keep you waiting for 26min Plus to answer the phone? Or do they put you on hold ignoring you hoping that you will get tired of the wait and just drop the phone?

This is a very big concern.