Bad processes in credit control

Discovery Health manages all billing from their end and they run the relevant debit orders on what's owing. They suspended me this morning without notice even though they took a debit for the full premium on the 1/7/19. Their notice does not indicate how much I owe, so I assume they want me to pay the full premium which is ridiculous. I tried calling them and their IVR is an infinite loop. I cannot choose to speak to an agent for a billing issue or for a credit control issue. I had to choose the incorrect option for hospital authorizations and then have that agent transfer me to billing which also took forever. When I did speak to an agent, they didn't know what was going on, so after a long long silence, I dropped the call. What really upsets me is the fact that nobody picked up the phone to say that I owed them anything. They just suspended me.