1 reviews | Active since Dec 2016

22 Dec 2016, 14:38

Bad pay back and no specific answers

<p>During my pregnancy, I had trombosis. My gynie prescribed Claxane (a blood thinner) after I was a few days in hospital. The prescription was for 6 weeks 2x a day 80mg and there after 1x a day 40mg during pregnancy and 6 weeks after birth... We tried to put it on chronic claims just after I was discharged from hospital. Discovery said they will put it on PMB as this will only be for a while we can't put it on chronic as it is not permanent needed. It is December and I got just the second refund. This is maybe 20% of the whole claim. Discovery said they are not paying anything else out as I used maximum dose. I did sent lots of emails and phoned a lot and have several case numbers, every time they must start all over to look at this case. And I still don't have my money back and still don't know why they decided just to pay out this little amount!</p>

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Replies (2)
Discovery Health
Discovery Health's reply22 Dec 2016, 16:01
Official

Dear connely-van-de-vendel

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply29 Dec 2016, 11:20
Official

Dear connely-van-de-vendel

Please check your emails for final feedback from us.

Regards
Umiksha Maharaj