Bad Medical Aid

Unfortunately, the service I have received from Discovery Health KeyCare team is/has been extremely poor.

Since December 2025, Discovery Health has been sending me emails every single month for an Income Verification, which I have done at least 6 times via email and using its platforms. My income has not gone higher, I get the same amount.

I never got an response regarding my Income Verification, and with no reason, on 1st of April, Discovery Health tried to take, without my consent or authorization, R3500 from my bank account.

I had the money for the new Premium increase, about R2000, but not R3500 as my income has not increased.

I do have the money for the Premium normal increase, not for a made-up arbitrary increase.

I have gotten no reply from them (calls, whatsApp, App, emails etc) regarding this, I refuse to pay R3500, because my income is the same as before.

I am cancelling my Premium, they need to put me back on the Income Band that I was, so that the debit order can go through. I do not have R3500 to pay on a plan.

Emails and calls do not work with Discover Health. They have no Customer Service, only bots. Nobody replies emails, the WhatsApp is useless and phone calls do not go through, and when you ask them to call you back, they do not.

Hence, after a lot of time wasted, I found on 4th April an email that worked, (***) and requested to cancel my Discovery Health Membership/Premium.

It would be a mistake to complain, and stay in a Medical Aid, where Customers are not heard, where there is no human Customer Service, and where money decisions are taken arbitrarily, and money is taken without consent.