Bad follow up

After a 30 min discussion today with your staff and a few extra grey hairs, I was advised to email my commitment to settle the outstanding debt. I am stating in writing, that I will not be paying ANY extra charges as no-one had the decency to contact me direct to sort this out last year. 2 calls does not indicate an effort to sort out your outstanding account, especially considering your client knows nothing about an outstanding amount. But anyway, I owe Discovery. This will be settled over 6 months [hopefully sooner] via EFT monthly. Please forward me banking details so that I can set up the stop order, Please do no irritate me and ask to speak to my husband as he is unable to speak due to a major stroke suffered. You have no option but to deal with me.