Bad Feedback form Discovery Health

We try to explain to the consultants of Discovery health that we did not have a Dr in the era that is been on their profile, and we used this Dr for everything and is the closed to us. How we cover your healthcare provider claims Dr BEZUIDENHOUT K, practice number ***, is not in our network. In other words, they are not a designated service provider (DSP). This means that we will pay the consultations with this GP and the procedures they perform at up to 80% of the Discovery Health Rate. If there is a difference between what the GP charges and what we pay, you must pay the rest. But still, they do not understand our problem we pay them R4000.00 per month but still they do not want to come to table to assist us, or to help us with any solution with our problem even the Dr do not want to sign any agreement with them, she also has a lot of problems. With Discovery. I do think that we are not the only client of discovery that have the same issues, Do to that we are not have any money to go to higher medical aid we are no stuck with this medical aid and no one to assist us.