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ayanda G

1 reviews | Active since Oct 2015

28 Oct 2015, 18:17

Bad feedback

Hi there <br> <br> I have a new medical taken with discovery taken in May 2015 after my existing one was dropped when i left previous company, at the time we app**** for thr new on we had no clue that my wife was pregnant, now at the time whhen she has to be hospitalised Discovery is telling us that she cant be helped by them and there hasnt been any communication preparing us for this until we went to hospital, there has been stuff that she qualified for from vitality even though discovery health is saying she souldnt have been benefiting from them for this pregnancy had they known they wouldnt have funded her and we were advised that Discovery will be reversing all that they have paid for, what puzzles me is that Discovery vitality had the exact age of the baby and sending communication and gisfts to a person that is not supposed to be getting these benefits, the gynaecologists have sent their reports to discovery and discovery has been quiet until the last minutes, they have fooled us and made my wife one of their marketing tools when she received discounts for car seats and gifts from discovery even though she has an pre existing condition, from Ayanda Gocini ***

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Replies (1)
Discovery Health
Discovery Health's reply02 Nov 2015, 20:58
Official
Hello gocia01,

Thank you for your comment.

We confirmed that the details of your query has been investigated in detail and at length. The Standards team has provided you with feedback and really sorry that we are not able to change the decision.

You are welcome to contact us should you have any further concerns.

Regards
Rishana