Bad experience with Discovery Insure and Health

Discovery seems to not want to interact with its customers but rather do things as they seem fit. I’ve had bad experiences with discovery from my car insurance of which I cancelled the policy, to now the MSA of which they just transferred it without my knowledge (they say it’s internal policies - of which it doesn’t make sense as the option to withdraw the funds was there and I emailed them before hand). Now it’s only life cover that is still there of which I’m intending to cancel. Discovery personnel don’t have proper communication with their clients.