BAD EXPERIENCE, WILL NOT RECOMMEND

Item: Discovery Health
Rating: 1
Author: Julie N

My bank account was debited for an amount when it was communicated to the Discovery consultant Finance Department and Financial Advisor that the medical aid should be be terminated. This is long over due and frustrating when there is no response in regard to progress. BAD EXPERIENCE, WILL NOT RECOMMEND.

Helpful (0)

Replies (3)

Julie N's updateReviewer Update

17 Nov 2021, 13:01

I was told I would received a refund in a week, however it is more that a week and there has been no follow-up or communication from Discovery. I fear my account will be debited again on the 1st.

Julie N's update17 Nov 2021, 13:01

Reviewer Update

I was told I would received a refund in a week, however it is more that a week and there has been no follow-up or communication from Discovery. I fear my account will be debited again on the 1st.

Discovery Health's replyOfficial

17 Nov 2021, 13:33

Dear Julie N

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards Discovery Health Servicing Team

Discovery Health's reply17 Nov 2021, 13:33

Official

Dear Julie N

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards Discovery Health Servicing Team

Discovery Health's replyOfficial

19 Nov 2021, 12:52

Dear Julie N

We’ve responded to your query.

Regards Discovery Health Servicing Team

Discovery Health's reply19 Nov 2021, 12:52

Official

Dear Julie N

We’ve responded to your query.

Regards Discovery Health Servicing Team