BAD EXPERIENCE FOR CHRONIC ILLNESS BENEFIT

On 15 Nov my doctor completed an application for chronic medicine and I sent it to Discovery. On 18 Nov I got an email from Discovery with a new blanc form with no explanation at all. I went back to the doctor and we saw that it asked for exactly the same information as in the form which I sent to Discovery. I sent the form again to Discovery and on 17 Nov I called Discovery. First call was at 10:13. I had to wait until 10:19 listening to a tape recording and then spoke to Nokuthula. Unfortunately she could not help me and had to put me through to the Chronic Team. I had to wait again and at the end spoke to Axola. She checked and confirmed that the application was received but did not know why Discovery sent me another blanc form. She said she will escalate the complaint with ref nr ***. I asked to speak to a teeam manager. I waited until 10:41 when she came back and said the team manager sends me a message that I used last year's form! I asume the managers are too busy to speak to a client but I insisted to speak to one of the managers. She put me through to Brie who was quite friendly and she confirmed that they will not accept last year's form even as it gives exactly the same information! Therefore I have to make a new appointment with the doctor to complete the same information to the new forms. I have the impression that Discovery do not make it easy for clients to apply for chronic medicine, but please escalate this application because I can't get another appointment with the doctor until next week and will have to pay for another consultation. First caal was at 10