GC
Gavin C
1 reviews | Active since Oct 2019
26 Jun 2025, 11:19
Bad experience
Be careful if you cancel medical aid with Discovery. Cover on that last month does not seem to have guarantees. I cancelled my medical aid due to bad service still having funds available in both savings, and wealth funds. We had to see GP on our last day of cover and they decided that they will not pay the doctor. They told the doctor that I did not have funds available. I am now faced with legal threats by the doctor. Not only is this defamation of character, giving health providers the impression that I am being dishonest by visiting a GP with inaccurate medical cover info, but also a tarnished relationship with my GP.
Helpful (0)
Replies (4)0
Replies (4)Discovery Health's replyOfficial
26 Jun 2025, 12:38Dear Gavin C
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's reply26 Jun 2025, 12:38
Official
Dear Gavin C
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's replyOfficial
04 Jul 2025, 16:46Dear Gavin C
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team
Discovery Health's reply04 Jul 2025, 16:46
Official
Dear Gavin C
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team
GC
Gavin C's updateReviewer Update
04 Jul 2025, 17:01Yes they have been in touch with me basically reiterating that the GP will not receive payment from them, so the issue remain unresolved.
GC
Gavin C's update04 Jul 2025, 17:01
Reviewer Update
Yes they have been in touch with me basically reiterating that the GP will not receive payment from them, so the issue remain unresolved.
Discovery Health's replyOfficial
10 Jul 2025, 14:12Dear Gavin C
Thank you for taking time to give us your feedback. We have previously been in touch with you to address your query.
Regards Discovery Health Servicing Team
Thank you for taking time to give us your feedback. We have previously been in touch with you to address your query.
Regards Discovery Health Servicing Team
Discovery Health's reply10 Jul 2025, 14:12
Official
Dear Gavin C
Thank you for taking time to give us your feedback. We have previously been in touch with you to address your query.
Regards Discovery Health Servicing Team
Thank you for taking time to give us your feedback. We have previously been in touch with you to address your query.
Regards Discovery Health Servicing Team
