BAD Discovery - Makes me sad

Good Day Discovery. I really hope you are well?

On Wednesday 17 June 2020 I emailed Discovery requesting assistance on an oncology claim. Within minutes I received the “auto-reply” stating that within 2 to 3 working days I will receive feedback. Five working days later I emailed my broker at Discovery concerning the exact same claim, As Discovery still have failed to reply, asking if I may ask him if he can assist me. Well, I did not receive a reply from anybody. I guess Discovery is on lockdown. Please can you advise me who I can escalate my queries to? I am asking politely…. As I do pay Discovery, and my Broker…..

I hope you have a great day further. :)