Bad Discovery Experience

Very disappointed. I canceled my Discovery Medical Aid in 2021 and last year December 2022 Shapiro Shaik Defries informed me I was handed over. But when I canceled my account in 2021 I did not receive information or anything about an outstanding balance nor was a formal document send to my new email address that was given and no one phoned as well. Very unprofessional and when I called December 2022 I was on the phone about an out being transferred to one person to another and no one assisted me in sending a formal document or invoice stating the outstanding amount. A year later is ridiculous and Shapiro is also not assisting me with an formal document and every time I phoned it was a different amount but no formal document can be send????? I was a loyal client and being treated like this is very unprofessional.