V
Valeida

1 reviews | Active since Aug 2025

18 Nov 2025, 17:21

Bad

Ok so where do i start. We have had the health plan with discovery for a couple of years and they were ok until they were not. In march this year i fell and hurt my knee, i had xray done and thank God nothing was broken just a sprain. Its a journey healing but i am. So we paid for they xray and consult as there had seemed to be a problem with this. When i got home i queried the non payments and was not happy with their answer and i cancelled the medical aid. They still charged me for going to the hospital although i was not admitted and i paid all the doctors and the whole bill for that day. Even though i paid them for 3 months they still found an outstanding amount for about 2 thousand which i guess was the admittance fee for the hospital. I am now dealing with lawyers as they have handed the account over for that amount which i think is so unfair considering i paid over 13 thousand for the 3 months and they still have the nerve to charge me for serviced they did not deliver at all. I am so upset and disappointed with discovery health i think how they went about the matter was disgusting. I would not recommend their service if you are thinking of a medical aid think again there are much better out there and much more affordable with much more benefits.

0
Replies (2)
Discovery Health
Discovery Health's reply19 Nov 2025, 06:43
Official
Dear Valeida V

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply28 Nov 2025, 17:48
Official
Dear Valeida V

We have been in touch with you to answer your comments. 
Regards Discovery Health Servicing Team