BAD CUSTOMER SERVICE FROM HELL BY DISCOVERY MEDICAL AID.

I did a Discovery Angloval Medical aid application through my employer l when i got employed on the 2nd of December 2019. The application was for me and my mother as an adult dependent. When the Medical Aid was activated ,it only covered me but Discovery deducted money for both mother and i, fortunately i was refunded my mother's December contribution in January after my employer demanded it! I Had to do another separate dependent application for her in January, where i submitted the requested supporting documentation which included an affidavit stating that she is financially dependend on me . I did a follow up a few days after i submitted what was requested ,but i was told to submit another affidavit stating that i dont stay with my mother since i am based in Johannesburg and she lives in the Free State. After submitting the second affidavit and doing another follow up on the application, i was assured by a Discovery new business consultant that the application will be activated in 24 hours. A week later after BAD SERVICE FROM DISCOVERY i escalated the matter to Our HR benefits administrator, whom was also falsely assured that the application will be activated. Instead i was requested ridiculous requirements every week i did a follow up on the application. After i submit all the documentation that they request separately every week. I get told that my mother will be included on my cover! Its has been over 2 months of going back and forth with this endless Bull****! There is a new requirement i am requested to submit weekly after i get told the application is on final stage of being activated! Till to date ,the matter hasn't been resolved. Absolute Bull****!