Bad customer service

Discovery launched their prepaid voucher system but they themselves have no idea how it works. I phoned to found out how I can transfer the voucher to my wife that I bought on their website. Michaela said they haven't been instructed on exactly how that works as yet and asked if I would mind holding so she could find out. 20 minutes later I hear her taking my call of hold but then drops my call. You are lucky if you even manage to get through to one of their "skilled" consultants. I'm very disappointed in Discovery. Buying these vouchers are quick and easy, but once they have your money your on your own and need to figure it out for yourself.