Bad customer service due to uninformed agent Tyani.

On the 5/4/2019 @ 11h57, I have contacted Discovery call center and spoke to a guy by the name of Tyani. The call was regarding refund of my savings account. (I had to cancel due to retrenchment). I asked Tyani about the credit due in my savings account and he said that the money will be paid to my bank account on the 15/04/2019. Tyani gave me a call reference number ********** 353. The money was not refunded on that day and I phoned on the 16/04/2019 @ 9h00 and spoke to Yolele, gave him the call reference number, but he could not find any detail regarding the refund. Gave him the membership number, no notes appeared on the system. He then transferred my call to a Senior Consultant by the name of Carol. Carol said to me that the ticket number belonged to another customer and that they could not find any notes on my account. I asked for the call recording to be listened to and she reply that this will take up to 1 1/2 days and would rather go to Tyani and find out what happened. Carol promised that she will phone me during the day and will also put the findings on e-mail to me... Still waiting. I then logged the matter via e-mail and receive a mail from Merryl le Cordier informing us that we are requesting an early refund (if this was only explained to me by Tyani) and would therefore do a letter stating that I am requesting an early refund and that I undertake to pay any medical claims that may still arise, I should also mention that I am not moving over to another medical aid!!! All of this was done and I received another ticket number. Another reply which said that I had to wait until the 13/05/2019 for my refund. The entire day I have been phoning Discovery on the 18/04/2019 to see who can assist me and got transferred from Rosh to Claudia (CRM) who kept me hanging for 5 minutes. From there I phoned again and spoke to Dumelo who was the first able person in this entire process. He escalated the matter to the Executive office, where I spoke to Michael who explained the entire refund system to me whereby the money will only reflect in my account by May 2019. I told him that I should not be begging for my money, as Tyani, on behalf of Discovery promised payment for 15/04/2019. Michael said to his surprise, non of this notes were made on my account. Michael said that he will go to finance department to find out how soon refund will be made and will contact me within 15 minutes and if finance will not be able to assist, he will give me the next level of authority where I can escalate the matter to. It is now 45 minutes later and still no feedback. Doubt if I will get any feedback today, as it is long weekend.....after I requested a call back with any news/info. ADRIAN GORE DO YOU KNOW HOW YOUR CUSTOMERS ARE TREATED!!!! DO YOU THINK THAT I WILL REJOIN DISCOVERY AFTER BEING TREATED LIKE THIS?