BAD CUSTOMER SERVICE

I logged a Claim for R500 on the 02/02/2022 I am Still waiting payment a man phoned me on the 06/02 after I had to complain about no one Phoning me to tell me what is going on with my claim, he said he sorted it ALL out with Lancet - Today 14/02 I had to phone again asking what is going on Why if this is such a GREAT medical aid do The Customer have to phone to follow up - I was told 2-3 days to get my money back - it's been almost 2 and a half weeks. I Spoke to a lady she will only email the guy that phoned me now to ask what is going on with my Claim - This is Such bad service - She said that she will find out what is going on and come back to me which I don't think will happen. BAD SERVICE - 4 Hours later and I am still waiting for her to phone me back - Eddie phoned me last week Thursday saying the money will be paid in NO MONEY NO PHONE CALL - REF***