RS
Ra'ees Stemmet
1 reviews | Active since Jun 2014
18 Jan 2022, 12:41
Bad customer service
I called Discovery on many occasions over the last 3 weeks trying to sort out my Chronic Medication. No one wanted to go the extra mile to fix the issue. All they telling me was to call my doctor. What lazy people.
I called in today and spoke to a lady by the name of Axola Mbengo. Axola has dealt with my call very professionally and she has gone the extra mile to call my doctor and fix the issue.
I cant understand why your other agents cant deliver this kind of customer service.
The reason for this bad rating is the poor customer service i received over the last 3 weeks. Thanks again to Axola for fixing the issue. With people like Axola, Discovery can only grow.
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Replies (2)
Discovery Health's replyOfficial
19 Jan 2022, 08:27Dear Ra'ees S
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply19 Jan 2022, 08:27
Official
Dear Ra'ees S
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
RS
Ra'ees Stemmet's updateReviewer Update
26 Jan 2022, 14:35I got a call from a lady which deals with these hellopeter complaints. She then transferred me to the chronic department. I spoke to Viresh Raghunandan a few times and advised me he called the pharmacy and sorted out my medication. Today i went to collect my meds and i have prove that nothing was updated on Clicks Pharmacy. I am sitting without my meds.
This is how discovery deals with their clients. I will take my business elsewhere. The lady from the Hellopeter department also said she will send me an email but still haven't received that email.
I will escalate this issue and i will post this experience on Discoveries Facebook page.
This is how discovery deals with their clients. I will take my business elsewhere. The lady from the Hellopeter department also said she will send me an email but still haven't received that email.
I will escalate this issue and i will post this experience on Discoveries Facebook page.
RS
Ra'ees Stemmet's update26 Jan 2022, 14:35
Reviewer Update
I got a call from a lady which deals with these hellopeter complaints. She then transferred me to the chronic department. I spoke to Viresh Raghunandan a few times and advised me he called the pharmacy and sorted out my medication. Today i went to collect my meds and i have prove that nothing was updated on Clicks Pharmacy. I am sitting without my meds.
This is how discovery deals with their clients. I will take my business elsewhere. The lady from the Hellopeter department also said she will send me an email but still haven't received that email.
I will escalate this issue and i will post this experience on Discoveries Facebook page.
This is how discovery deals with their clients. I will take my business elsewhere. The lady from the Hellopeter department also said she will send me an email but still haven't received that email.
I will escalate this issue and i will post this experience on Discoveries Facebook page.