Bad customer service

<p>I closed my membership with Discovery in December 2015. I had to wait for 4 months and 10 days for my medical savings account to be paid out. The beginning of April 2016 I called Discovery to verify if this money will be paid out at the promised time. then i was told i had to wait another month and 16 days before my money will be paid out. So i wiated. On the 16th of May 2016 i followed up to see if my money will be paid out. Just to realise that they paid the money into an closed account. After speaking to several people I was sent papers to complete to have the money paid into the correct account. On the 17th of May I followed up with the manager Roberto Rampersad on his direct line. No awnser. On 18th of May I called the helpdesk to follow up. They assured me that the money was paid into the correct account on the 17th of May. A little wile later Roberto called me and told me that the accounts department was still busy updating my account details. and that the money will only be paid some time this week. Still no money. </p> <p>The people at this company do not comunicate with each other. how can one person say the money is paid and the next are still waiting for details to be changed.</p> <p>My question is, If it was me owing them money what would have happened?</p> <p>I hope this gets read by the people to do something about this. This is one of the reasons why I left Discovery aswell. </p>