Bad customer service!

Hi ,It has been 2 weeks and a couple of days since we have been calling discovery for 1 thing, a refund of savings of the medical aid that was cancelled in September 30 due to retrenchment. Been speaking to numerous consultants with no way forward, we have been advised to send a latter to discover and this was done in the past 2 weeks, every time we make a call we are told funds will be paid in 3 weeks but till to day.

Discovery customer experience has decrease to worst, consultants don't call back even if you request for a call back, the service is pathetic, and what saddens me a lot is that their number is a charged called and the service we receive is it really really BAD. No customer service from discovery agents.no one makes a follow up up to customers query even if you have explained that you have been calling for numerous time. medical aid number that i need assistance with is *** and contact number is ***