Bad customer service

On 28/01/2024 I check my discovery app and see an order I didn’t want, I logged 2 queries and instructed Discovery/Med express not to deliver the medication and to cancel the order

On 30/01/2024 the delivery still came to my place and I refused to sign for a delivery and instructed the driver and follow up caller to return the parcel to MED-EXPRESS as I did not place the order

between the 30 Jan and 08 Feb im been logging query after query with discovery as you cant call Med-Express directly because they charge me for medication I Cleary said no to and they do not want to refund me

On 09/02/2024 a woman WhatsApp me and says she received my medication order

how does this happen so my personal address/number/name & surname was just handed over to a random person without my consent, the woman is -+30km away from me so there cant be an excuse that it was given to my neighbour.

Rectify this matter urgently as I am not comfortable with thus situation that Discovery & Med-express has made for me and refund my money ASAP

all im ever told when i call, is that its been escalted