Bad customer service.

I have submitted claims through to discovery health and have not been refunded due to the fact that they now have informed me that it was rejected by the bank as I have changed my banking details.<br> <br> My banking details have not changed in over 25 years.<br> So they have now blocked my account. In order to unblock my account, I'm told it will take 2 to 5 working days .<br> <br> I wish to have this issue resolved faster as I cannot see any reason on why it has to take so long. Whats also strange is that discovery vitality has successfully deposited numerous funds in the same account that Discovery Health claim is closed <br> <br> I requested the following from a Mr Valdhn Toolsi to take speed up things.<br> <br> 1. Contact Number for there finance department<br> 2. Contact E-Mail address for there finance department<br> 3. Email from Mr Toosi to myself detailing the reason of the problem.<br> 4. Escalating the matter and providing me feed back within 15min <br> <br> All of the above was refused by Mr Valdhn Toolsi<br> <br> <br> <br> <br>