MM
Mokgadi M
1 reviews | Active since Aug 2018
06 Jan 2026, 04:21
Bad customer service
This is the second time my medical aid is withdrawn whilst my contribution have been paid. Their call centre is very bad, you stay on the line for over 20 minutes with a consultant and if your call cuts you off they never bother to call. I have since sent the documents to confirm that my contribution has been paid but they still withdraw my membership. I have no energy to stay on the line for hours with them again.. very bad custom service
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Replies (2)0
Replies (2)
Discovery Health's replyOfficial
06 Jan 2026, 06:42Dear Mokgadi M
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply06 Jan 2026, 06:42
Official
Dear Mokgadi M
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
14 Jan 2026, 11:13Dear Mokgadi M
We have been in touch with you to answer your comments.
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply14 Jan 2026, 11:13
Official
Dear Mokgadi M
We have been in touch with you to answer your comments.
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team