Bad customer service

I request to become a member of there medical aid. I gave all the relevant information they need, but every single day they request a questionnaire and report after I told them i will try to get a report. They irritate me with the questionnaires so give up and ask them to leave the application. They did not even phone and ask why don't I want to join anymore, they just left it. That's why the members leave the schemes and go to state hospitals due to a lack of care. It seems they are only interested in members who have lots of money and us who earn a small salary are not good enough for them. Please work on your customer service, its the customers who put food on your table.