bC
b C
1 reviews | Active since Apr 2019
05 Jun 2019, 15:33
BAD customer service
have been trying to log into the Discovery Digital Id for the past 3 weeks and every time i log in i get an error message saying " account locked". i have contacted discovery 3 times and no one sees to know what's the problem is , the other agent tried to help but it did not work . This is really inconveniencing me as i have so many things i need to do since i am on vitality( reddem my vitality points) and booking flights on kulula etc. Can someone please attend to this as it is very frustrating ...and why do i always have to be the one calling asking for feedback Please resolve it
Helpful (0)
Replies (5)0
Replies (5)
Discovery Health's replyOfficial
06 Jun 2019, 07:49Dear Blessing2019
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply06 Jun 2019, 07:49
Official
Dear Blessing2019
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
bC
b C's updateReviewer Update
06 Jun 2019, 15:27well no one has contacted me yet
bC
b C's update06 Jun 2019, 15:27
Reviewer Update
well no one has contacted me yet
Discovery Health's replyOfficial
12 Jun 2019, 13:37 Dear Blessing2019
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply12 Jun 2019, 13:37
Official
Dear Blessing2019
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
bC
b C's updateReviewer Update
21 Jun 2019, 11:52someone called me three weeks ago assuring me that they would solve my issue ... they havent called back and im still with the same issue
this is really getting out of hand
this is really getting out of hand
bC
b C's update21 Jun 2019, 11:52
Reviewer Update
someone called me three weeks ago assuring me that they would solve my issue ... they havent called back and im still with the same issue
this is really getting out of hand
this is really getting out of hand
bC
b C's updateReviewer Update
28 Jun 2019, 09:54i am really growing impatient ... my acc hasnt been resolved
whats the point of having vitality if i cant access my digital acc ... im thinking of cancelling the subscription because of this
whats the point of having vitality if i cant access my digital acc ... im thinking of cancelling the subscription because of this
bC
b C's update28 Jun 2019, 09:54
Reviewer Update
i am really growing impatient ... my acc hasnt been resolved
whats the point of having vitality if i cant access my digital acc ... im thinking of cancelling the subscription because of this
whats the point of having vitality if i cant access my digital acc ... im thinking of cancelling the subscription because of this