BAD CUSTOMER SERVICE

I've been with Discovery for less than six month and I must say the welcome they have given me is nothing but disgusting. From not implementing my contributions deduction transaction with my employer, to not providing regular feedback on my enquiries regardless of emails acknowledging my enquiries and indicating that their consultants will call me back for response on my enquiry.

The last straw was when they FAILED to inform my employer of my 2018 contributions and now its supposed to be my problem to sort out. Asking myself if I even made the right choice with change of my medical aid. My previous one gave me stress, but that was nothing compared to the headache Im getting at Discovery Health. I even had to make an EFT for my first month's contribution due to their own icompetencies.......