Bad Customer Service

I submitted a request via the website in order to take up medical aid for my Mum. Tshepo responded and I provided my Mom's details. I told him to call her at 12:30 and he called at 13:45, which is something I can understand as he might have had clients delaying him. He promised to call her back and he never did. <br> <br> A week later I had to call him and follow up. He called my Mum again and begun the process, did not complete the process, provided my Mum with the incorrect premium amount. He told my Mum he would call back has he needed more information including banking details. He emailed me for the banking details and I told him I would confirm this with him. I asked him to complete the process with my mum and confirm the correct premium amount. He ignored this email and the second email I sent. I called in again, spoke to Londeka, she said that she will send an email to him and copy his manager. I have heard nothing since.<br> <br> I never knew Discovery provided this type of service. Please get somebody to assist me with taking out medical aid for my mum, somebody who understands customer service and somebody who I don't need to constantly chase for help.