Bad customer service

I am completely dissapointed with the recent service from Discovery health. As a first time customer, my first encounter with Discovery has possibly been the worst customer service that I have received from a company. <br> I recently joined this medical scheme believing that it was the best choice for me, since they are a very popular medical aid in SA. When the time came to debit my account for the first time, a double payment was deducted from my account without my authorisation. This was never stipulated to me when I app****. Upset, since I didnt make provision for this double payment, I phoned them on a Saturday to ensure they make the refund to my account urgently. On the Monday I sent the paperwork as requested, and I was promised to have my money back by Tuesday and I am still waiting for my money. Since Monday I have phoned them 6 times. On Friday I asked them again when I will receive my money and they promised on Saturday. They keep delaying my payment, after I told them many times how urgent this refund was. Customer service is really bad.<br> <br> Completely dissapointed first time customer!!!