Bad Customer Service

I have been with discovery a year and four months and recently moved my medical plan from coastal saver to keycare plus with R2300 savings left in my coastal saver account. I was informed that my savings will be paid out in 4 and a half months from January which is ridiculous if you ask me. I phoned Discovery on the 27th of March and asked the agent if the amount can be paid to me sooner she said only if its an emergency I advised her that my wife is currently on maternity leave and that i need my savings to be paid as soon as possible. she then advised that i send an email after sending it i phoned and the agent advised it will be processed in 3/5 business days. phoned back after 3/5 business days with a reference and another agent tells me i have to fill in a form and send it back which i did . phoned back two days later and advised that i have send the form and waited the 3/5 days this agent now tells me that she will send it to a manager to be approved immediately. At this point I have lost trust i phoned again and it was not approved by a manager instead one of the managers Samaya Shack tells me i have to wait 3/5 days. What should i do! Wish i could change my medical aid.