bad customer service

My 6 month old baby daughter fell ill on tuesday 24 march 2015. I took her to her gp who could not diagnose what was wrong. She had rapid breathing and a very high fever which needed treatment asap. He said she needs to go to a specialist at the hospital as he could not find the root cause of the problem. He called for a auth no and was told he can't be helped due to her just starting on the medical aid the 1 mArch 2015. My daughter's condition was getting worse and I rushed her to the hospital were she was examined by a paediatrician who advised her to be admitted immediately. By then she was toxically ill and running a fever of over 40 degrees. She was admitted to hospital on a reference no. Because they were waiting for a auth number. I have been calling for the past 3 days and still no answer. she has no waiting periods on her cover. And I understand the matter has gone to standards. No where in our paperwork did it state a waiting period for a hospial admission. Shes been in hospital for 4 days and we still dont have any answers. All I get is reference numbers and no answers.