Bad Customer Service !!!!!!

<p>Hi</p> <p> </p> <p>I have had very few problems with Discovery Health but this particular situation is pathetic.</p> <p> </p> <p>I went to the casualty ward at Melomed Tokai on Saturday, 22nd Oct with a shoulder problem.</p> <p>The doctors etc were great and they gave me a referal letter for a specialist but there was no mention of the authorization.</p> <p>I have now found out that I have 48hrs to see the specialist or I must go back to me GP for a new referal. and authorization. What are the chances of getting an appoinment for a specialist within 2 days ? Plus I was there on a Saturday !!!</p> <p>On top of that I am wheelchair bound and my wife works Monday - Friday.</p> <p>So now I have to find someone who is able to assist me, sit for hours with me waiting at the GP and I have to pay a taxi to take us there....then I must repeat the whole process when I go to the specialist. In the meantime I am in constant pain and spending a fortune on extra medication.</p> <p>Not to mention the fact that my shoulder is so stuffed that I can barely get in and out of the wheelchair.</p> <p>So everytime I want to get on the bed or shower or go the the toilet etc I make my shoulder even worse.</p> <p> </p> <p>I actually do not know why I am writing this...it is not like Discovery cares or will do anything to help.</p> <p>It doesn't matter to them that due their staff not informing clients properly and due to the fact that they refuse to take any special circumstances or clients personal situation into account,.........I must now waste more money running around.</p> <p> </p> <p>As long as Discovery gets paid each month they dont care !!!!!!!!</p>