Bad Credit rating defaulted wrongfully

In Sept 2014 I cancelled my medical aid with Discovery Health (DH) to shift to my husbands m/aid LA Health partner of DH since his new employment. I was informed that there would be a pay in due to the daily savings used out of the fund.<br> <br> A invoice letter was received in December 2014, assumed to have arrived late due to the postal strike and payment was made in Jan 2015. Feb 2015, having app**** for home loan, our credit report had returned with a neg/default status to the amount of R1179. DH had issued a letter of demand to that amount THOUGH NO OTHER COMMUNICATION VERBAL OR WRITTEN WAS RECIEVED BESIDE THE INVOICE IN DEC2014.<br> <br> After calling DH today I was informed that the Status would be lifted once the interest had been paid with another amount covering the lawyers fees. An sms was recieved with an interest amount 3Feb and the interest was paid today in fear.<br> <br> HOW CAN DH AUTOMATICALLY DEFAULT A MEMBER WITHOUT ANY COMMUNICATION. NOW I AM TOLD I AM LIABLE FOR LAWYERS FEES TOO.<br> <br> ABSOLUTELY A DISGUSTING WAY TO TREAT A LOYAL CUSTOMER. M/aid, car insurance almost R5k p/m and hopefully home insurance.<br> <br> I hope discovery can reverse this rating so we may continue with our lives.<br> <br> Sharon