Bad Conduct

Subject: Formal Complaint Regarding Conduct and Cancellation Decision I hereby acknowledge receipt of your letter and wish to place on record my serious concerns.

As members of a medical aid scheme, we often find it difficult to understand the expectations placed upon us, particularly when decisions of this nature are made without clear and fair engagement.

I would like to state that Leroy had never been diagnosed with any of the alleged conditions prior to my enrolling him in the medical aid scheme. The information referenced in your letter, as provided by Rose, was obtained directly from myself and my son. This clearly demonstrates that we acted in good faith and disclosed all information truthfully and accurately.

I am, however, deeply dissatisfied with the manner in which Rose conducted herself. Her interaction with my son, who is seriously ill and unable to speak properly, was unacceptable. She was rude and, at one point, threatened not to authorise his hospital admission simply because she could not hear him. Such conduct towards a vulnerable patient is both inappropriate and unprofessional.

Furthermore, her tone during my subsequent interaction with her was equally concerning. I found her manner to be dismissive, disrespectful, and, regrettably, suggestive of bias.

It is also alarming that a cancellation decision was communicated within less than 15 minutes of her interaction with my son. This raises a reasonable concern that the decision may have been predetermined, without proper consideration of the information provided.

While I acknowledge the need for investigations, such processes must be conducted with professionalism, fairness, and respect, especially when dealing with sick individuals.

In conclusion, I am extremely dissatisfied with the conduct displayed by Rose and the manner in which this matter has been handled.

Yours faithfully, N. Mabunda (Disgusted Mother)