Bad coms

Discovery, dispite numerous emails with my request, nobody calls me.now im putting my request on a public platform lets hope you guys call me. Now my medical aid had been put on hold due to this.

To whom it may concern,

Id no: *** Julian mark samivelu

I have 2 very important queries,that needs urgent attention.

1.i have had a medical aid with you guys that had been cancelled due to non disclosure,this was a company benefit that was paid from my company,when this medical aid was cancelled i was told that i would be refunded my previous premiums into the company account,to date this hasnt happened and i would like an update.

2.i tool on a new policy which is currently active with the same policy,the essential delta core with full non disclosure,upon activation of the new policy i had to provide my personal bank details and then i submitted a form that i had filled out for change of bank details for debit order from my personal account to the company account, however i see my medical aid says on hold due to non payment,now this request for change of bank details was submitted over a week ago so i cant understand why the debit off the company account hasnt been successful.

I desperately need some clarity on both the above mentioned issues asap ,and would prefer somebody to call me rather then email me.as i have followed all procedures and cannot understand these delays.. please call me on *******

I have tried making contact with @*** numerous times with no success,to be honest im quite disappointed with his service as i also send emails asking him to call me and he hasn't.

I need these issues resolved asap.

Regards