KM
Khumbudzo M

1 reviews | Active since Dec 2010

14 Apr 2016, 00:18

Bad communication and bad service

I'm writing this with greatest sadness. As much as now my little family should be enjoying since the birth of son. I'm now living in misery maybe because I was misinformed or I am being ripped of by the network gyna. <br> <br> Last month my wife gave birth to a baby boy through a c section so the gyna organized the whole thing and we also did our part.<br> <br> She went to the hospital for labour and gave birth then after like a month some doctor who was helping the gyna in the giving birth process sent me an SMS that Discovery has paid a certain portion but not the whole amount so he started to bombard me with SMSes for us to pay.<br> <br> Until recently when he told us that he had taken us to the legal collectors and now we can't even pay this docter as I am already under debt review and I can't afford all this. I've tried to ask Discovery as to why and they told me it was because the baby was delivered the day before the scheduled date and said they can't pay.<br> <br> If I had known they won't pay I would have got a good medical scheme better than discovery to cover 100%, I'm so stressed and disappointed with discovery.

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Replies (1)
Discovery Health
Discovery Health's reply18 Apr 2016, 13:06
Official
Hello munyaikk,

Thank you for speaking with me. We understand this is a trying time for yourself and your family. We went back and double-checked that your claims were processed correctly, according to your plan type and the benefits applicable. This was the case, and I am sorry that this is not the desired outcome. Please understand the rules within which the Scheme operates.
We encourage you to contact us at any time if you are ever unsure about what your plan covers. We are happy to talk through options to help you manage your family's health.

Kind regards
Sirgree